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Achieving Operational Agility Using BPM

Enabling Transparent and Efficient Delivery of Citizen Services Governments world over are realizing the need to transform delivery of citizen services, to address the ever evolving expectations or needs of the community. The sector has lagged behind other industries such as BFSI, hospitality, airlines, etc., in adopting modern technologies to improve service delivery and enhance consumers' service experience. Even today, delivery of some of the most basic government services is largely labor-intensive, paper-driven, costly, and time-consuming. However, the trend is changing, with government CIOs focusing on transforming the way services are delivered to public, while demonstrating measurable, returns from IT investments.